Shannon DiBenedetto

An expert in the field of Customer Relationship Management (CRM) systems and integration strategies, Shannon DiBenedetto’s nearly 20-year consulting career has been focused on helping organizations improve sales, marketing and customer service processes. From on-premise to cloud-based solutions, Shannon manages the strategic growth and direction of the firm’s national CRM practice and ensures that team member technical capabilities support the industry-specific needs of Tribridge customers.

Shannon joined Tribridge in 2000 to develop a CRM practice and was instrumental in transitioning the firm to a Microsoft Dynamics CRM platform in 2002 when the solution was first released to the market. Under her direction, the practice has grown by an average of 40 percent each year, and Tribridge is now ranked #2 among Microsoft CRM partners across the U.S. and worldwide based on revenue, as well as the #1 CRM partner in Public Sector Industry.

Together with her team, Shannon is dedicated to providing Tribridge customers with the most innovative, comprehensive CRM solutions, which include on-premise deployments, as well as hosted and cloud-based models. She has also led the firm in winning multiple customer excellence awards for the development of industry-based solutions that solve specific challenges for organizations.

Prior to joining Tribridge, Shannon managed the Integrated Customer Solutions Practice for Florida at Arthur Andersen, where she responsible for overseeing business development activities, ensuring client satisfaction on CRM projects, developing vendor partnerships and managing CRM personnel.

Education

Shannon holds dual Bachelors of Science degrees in Accounting and Management Information Systems from Florida State University.

Specialties

• Business Process Improvement
• Software selection and implementation
• Microsoft Dynamics CRM