Cities across the county are empowering caseworkers to more effectively resolve citizen inquires and requests by optimizing case management capabilities.
Download this FREE webinar now and you'll discover why numerous cities have turned to Microsoft Dynamics CRM to improve case management capabilities – with these exciting results:
- Improved contact center/311 services
- Streamlined complaint management
- Expanded citizen self-service capabilities
- Refined a constituent information knowledge base
You'll learn how Microsoft Dynamics® CRM:
- Saves valuable time by reducing paperwork and trips to multiple departments
- Increases productivity by automating workflows for increased responsiveness
- Improves efficiency by assigning cases to appropriate case workers
- Ceases repeat issues by auditing cases and common complaints for quick improvements
- Increases visibility by supporting multiple case management channels
- Improves accuracy by enabling better citizen self-service incident reporting
Length: 45 minutes
Complete the form below to download this On-Demand webinar now.