The daily management and maintenance of critical business applications, like IT infrastructure or back-office systems, can be a drain on already limited resources. Managed Services, or IT staff support, is a cost-effective option for deriving more value out of your investments. Managed services is best suited for organizations in between needing a part-time and full-time position focused on day-to-day IT and application maintenance. Before you hire another staff member, evaluate the benefits of outsourcing those functions to a trusted partner: Tribridge.
Our program enables you to lower IT service costs, ushers in a new sense of business security and gives you peace of mind:
- Reduce and control operating expenses
- Create a more predictable IT service budget
- Free-up your internal staff to focus on driving business value
- Increase application adoption and team productivity
- Stay abreast of technology fixes, enhancements and upgrades
- Streamline processes and decrease downtime
Managed Services include:
- National, toll-free support
- Experts with an average of 20 years of experience
- Dedicated support in your local area
- Guaranteed Service Level Agreements (SLA)
- Scheduled maintenance tailored to your needs
- Three levels of response based on your immediate needs: telephone, remote system access and onsite on-site remediation as needed
Our Eyes on Your Network
Whether you need help with specific IT projects or want to outsource your day-to-day technical requirements, turn to Tribridge for proactive and predictable maintenance, monitoring and support.
Our Managed Services program reduces downtime by dramatically shortening the time from failure to resolution. We monitor the availability of your vital business services, and at the first sign of trouble, our technicians automatically begin the remediation process and notify you of critical issues.
The program includes:
- Monitoring of the critical health status of devices and applications
- Remote diagnosis of problems before they occur
- Immediate resolution of the problem (based on service level)
- On-site remediation as needed
- Guaranteed SLA’s
Service Level Guarantee
When your systems are down, you need results – fast. Tribridge is committed to providing high quality service in the timeframe you need. Our unique help desk flow process ensures that a call does not fall through the cracks and that the right technician is dispatched quickly.
Our Managed Service program includes a service availability timeframe, guaranteed business hour response and scheduled support tailored to your needs. Guaranteed support ensures you will receive quick resolution for the operation of your system.
Maximize Your Software Investments
Whether you are a new or existing customer, turn to Tribridge for the best in software support. We deliver reliable, end-to-end, cost-effective Application Management Services for the entire suite of Microsoft Dynamics ERP and CRM applications and their underlying infrastructure.
Along with Application Managed Services, Tribridge offers hosting support for your environment. Options include:
- Central point of contact for issues with 1-800 support and a dedicated account executive
- Installation, monitoring and maintenance of all Microsoft Dynamics solutions
- Environmental redundancy on hardware, software, environmental and geographic level
- Service level agreements for guaranteed response time
- Back-up and recovery options available