Tribridge is an IT Services and Business Consulting Firm Dedicated to Helping Our Customers Become More PRODUCTIVE, PROFITABLE, COMPETITIVE and SECURE.

Improving Citizen Services With

Microsoft dynamics crm

CRM 311 for Citizen Services

 

Improving Government to Citizen Communications with Microsoft Dynamics CRM and HeyGov!

Government agencies face increasing pressure to create value and improve operational efficiency.  Tribridge CRM311® built on Microsoft Dynamics CRM will help you effectively respond to different types of agency contact center requests and provide a measurable opportunity to demonstrate effective government. 

Tribridge CRM311 is deployed through flexibile Cloud Computing Model designed for rapid implementation, dependability and high security.

Your call center can take advantage of our experience helping state and local governments improve citizen services and maxmize efficiency using proven Microsoft technologies like Microsoft Dynamics CRM and SharePoint.  Read below to learn more.

Solution Highlights

A Familiar Microsoft Experience That Allows Agents to Do More With Less Our CRM 311 solutions eases frustration by giving your employees quick, reliable access to the information and tools they need to address caller inquiries. Call center agents can easily capture new constituent records and leverage automated workflows to process requests as quickly and efficiently as possible.

A Cloud xRM Platform that is Aligned with the Changing Needs of Government Provides a flexible  xRM development platform that supports rapid, cost-effective customizations to accommodate time-sensitive changes related to legislation or other process enhancements. 

Integration to HeyGov! Web and Mobile Citizen Services Portals
HeyGov-SmallTribridge CRM311 Call Center is fully integrated with HeyGov! Citizen Web Portal which allows your citizens to make requests for non-emergency services through an interactive map on the web or a mobile device. Citizens can check the status of service requests and and elected officials get a birds-eye view of what’s occouring in the community. 

Tribridge CRM311 Solution Details

  • Citizen Service Request Capture and Tracking
  • Comprehensive Case Management of Service Requests
  • Automated Routing and Workflow Management
  • Simple and Advanced Search Options
  • Ability to Upload .JPG and .PDF to Service Request Records
  • Citizen Information Profiling and Audit History
  • Ample Ad-Hoc or Canned Reporting
  • Analytics Dashboard & Graphical Views
  • Telephony Integration
  • Call Scripting and Customizable Call Trees 
  • Robust Knowledge Base Functionality
  • Email Templates for Citizen Communications
  • Interface with Wide Range of Applications and Data Sources