Stay Competitive in the Field and Score Higher Customer Service Points
Powered by Microsoft Dynamics CRM, Tribridge has developed SportsManagement to help professional sports teams and leagues manage and grow ticketing, customer service, and sponsorships. SportsManagement integrates into all of the major ticketing databases, and an automated nightly data feed provides a 360° view of customer needs, ticket and event history, and interaction.
Ticketing Integration
Integration to CRM allows for loyalty tracking and Self Service ticketing management. Sports entities can accelerate sponsorship sales, produce quick and easy reports to forecast and track donations, automate the routing of sponsorship contracts for approvals through sales, legal and finance, and manage sponsorship payment schedules. Increasing productivity, reducing marketing costs, and increasing sales potential will improve profitability.
Tribridge SportsManagement CRM Features:
- Ticketing Integration
- Case Management
- Patron Management
- Marketing Management
- Sales Management
- Event Management
- Foundation Management
Tribridge SportsManagement's Sales Management is greatly enhanced with ticketing integration, allowing for cross-selling and up-selling opportunities. Track all in-bound calls, and automate follow-up on system-generated marketing lists with visible Turnkey ratings. Your team can also manage Sponsorship partners, contracts and renewals, and prospect partners with pipeline management. A full spectrum of sales intelligence capabilities provides insight and accurate forecasting. Plus, a familiar interface drives user adoption and increased productivity.
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Tribridge SportsManagement's Marketing Management provides intuitive segmentation tools to drive superior target selection. Utilize prospector integration to build marketing lists, and segment by patron type and event attendance history. Workflow-driven processes increase reach and relevancy, and seamless tracking of cross-channel communications saves time and money.
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Tribridge SportsManagement's Customer Service Management includes Case and Patron Managemtent tools. Customization with core capabilities ensures business agility. Advanced workflow ensures consistecy of service experience, and a complete range of service analytics from basic reporting to sophisticated OLAP and predictive modeling rounds out the offering.
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