Seth Godin Usually Resonates with Me, but Not Necessarily This Time
The other day I was working with some of our people on strategic planning, and we were evaluating how we are doing from a cultural perspective and what we can do to better support our team. I was reminded of one of Seth Godin’s blogs a few months ago called Caring. He essentially stated that organizations don’t care about people. If you want to build a caring organization, he said, fill it with caring people and then get out of their way.
I understand his point, but I think there’s more to it than that. Leaders of organizations need to do more than just get out of the way – they need to lead by example. In life, people tend to follow the examples set by others, and it’s not much different in business. Of course, organizations need a set of rules to follow to help communicate the basics and set some expectations. However, I believe these rules or policies can address only about 80% of the situations we find ourselves in while working.
Encouraging people to make good decisions to solve problems, even if it violates policy, is a good thing. It lets people know that you trust they will make better decisions based on specific circumstances. If you want your organization to perform well and treat people the right way, then promote leaders who will do just that.