Tribridge Connections

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Nothing sabotages customer experience like getting the wrong information when calling in for support or checking an order online. Or, sometimes the even more frustrating scenario occurs

Over the years, the consultants here at Tribridge experts have seen what it takes for companies to succeed in implementing and managing a learning management system (LMS). We know that an LMS is more than just...

For many manufacturers, or distributors, as the end of a fiscal quarter or fiscal year approaches, it’s not uncommon for directives to come down from management to reduce inventory, slash safety stocks, delay purchases, delay receipts, or cut overtime.

Data that is getting garbled, mismanaged, misinterpreted, or in some cases simply lost can be very expensive. When there is no reliable source of true information related to customers, products, prices, and vendors, consequences can include...

Master data management (MDM) may feel far removed from the Customer Experience (CX), but it plays a significant role in the customer journey and experience. As companies add channels of engagement (self-service, social, etc.), the need for MDM grows and the potential to impact CX grows.