Healthcare organizations already familiar with the Triple Aim standards developed by the Institute for Healthcare Improvement (IHI) now have one more area to focus on. The Quadruple Aim adds the employee experience as an important part of the equation. Improving the patient experience, delivering better outcomes, reducing costs and streamlining the provider experience is challenging, but not impossible.
How to Support the Four Priorities of Quadruple Aim
Healthcare organizations are reconfiguring business models and modernizing technology to focus on providing value-based care. This new perspective benefits patients, employees and the bottom line. Nearly 52% of hospitals use three or more connected health technologies.
Here’s how optimizing and integrating your technology can support the four priorities of the Quadruple Aim standard:
- Improved patient experience: Maybe you’ve read the complaints or seen it on their faces – patients are frustrated with filling out the same redundant forms and waiting for hours at a time. We are in a technology-driven era and healthcare organizations simply must keep up. Centralized, easy-to-reach information will expedite service delivery, reduce duplication, and provide a more personalized relationship with your patients. Self-serve tools offer patients access to information, engage them on more channels and support greater outreach before and after services. Both in and out of the exam room, you can deliver personalized attention and treatment that improves the patient experience.
- Reduction of costs: While valuable time is wasted between redundant data systems and inefficient processes, nearly 10% of inventory will expire or become obsolete while in the possession of a medical institution. Materials management is a challenging process within vast healthcare networks, but essential for avoiding overstock and waste. In addition, having the right materials in the right place will minimize patient wait times and prevent frustration and embarrassment as staff search for supplies. Modern technology can provide accounting, materials management, EMR, and HRM data within a single, integrated solution improving employee productivity, reducing waste throughout your organization.
- Improved provider experience: Dealing with patient frustrations, searching through under-stocked rooms for supplies and burdened with redundant systems are a few of the frustrations facing your workforce. These points of friction make it harder for your people to do their jobs efficiently which is an added burden for patients and your healthcare organization. Give your workforce the tools they need to work smarter, not harder, and fulfill the needs of your patients while contributing to the success of your organization.
- Better outcomes: At the end of the day, patient outcomes are critical to success. One in three patients don’t follow through with referrals, find it difficult to find pre-admission or post-discharge information or simply fall through the cracks of the system. There are cloud solutions that will solve these challenges and streamline patient services from end to end, across multiple channels, so you and the patient see the outcomes you expect.
Exploring Cloud-Based Solutions for Healthcare
To succeed in this digital era, healthcare organizations must rethink business processes and technology. Innovative cloud solutions support the four priorities of the Quadruple Aim standard and enable healthcare organizations to optimize operations and outcomes at the same time.
Download the eBook, Personalize, Optimize and Modernize: A Framework to Build A Value-Based Healthcare Organization
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