Over the years, what it means to have exceptional customer service has drastically changed. Unlike our grandparents (or even our parents), we think that waiting in a customer service line for 10 minutes is beyond frustrating. Being on hold and listening to elevator music to solve your problem? Then speaking with someone who doesn’t have the power to help you? Horrific.
Today, customer care needs to be at the heart of an organization. I’ve worked in technology customer care roles for over 20 years. Now, with Tribridge, I’m fortunate to be leading the Customer Care team and implementing procedures and policies that enable my team to best serve and support our customers.
We answer technical implementation and service questions across the Tribridge product portfolio to assure that customers have the support they need to optimize their solution most effectively and efficiently.
In our new blog series, Tribridge customer care experts will be answering common questions.
We will discuss:
- How to best implement or optimize technology, ranging from Tribridge solutions to product offerings from Microsoft, NetSuite and Cornerstone OnDemand
- Tips and tricks to get the most out of implementations
- Advice and resources to stay on track
Stay tuned for the first blog in our series focusing on Customer Relationship Management (CRM).
If you have any questions that you’d like to see addressed in this series, please leave a comment for me below.