In order for distributors to thrive in this digital era, leaders must expand their focus beyond inventory management and the supply chain. Technology is impacting how businesses interact with consumers, work with vendors and suppliers, and compete in a fast-paced, global marketplace. Distributors that can strengthen the relationship between people, technology and change will be able to succeed in this connected world.
The marketplace is rapidly changing and putting pressure on distributors to change along with it. Distributors need to look past best practices and procedures and take advantage of modern business technology in order to succeed in this new era. There are three key concepts, discussed below, that many distributors are embracing in order to optimize business processes and improve the customer experience. Download "The Future of Distribution: 15 Ways to Thrive in the New Age of People, Integration and Speed of Change," an eBook, to learn how to put these concepts into practice and thrive in the new age of distribution.
Grow and thrive in this new era with these three key concepts:
- People: Your customers are the very reason that your business exists. Strengthen omni-channel strategies and build brand loyalty by making it easier for consumers to interact with communications and offers or to make purchases.
- Integration: Optimize the supply chain by integrating the entire distribution and retail network. An integrated business management solution can break down the silos between departments, improving internal coordination and communication with external business partners and customers. Connecting systems, including ecommerce, can remove the friction from the shopping experience. You can, for example, offer one-click reorders and make mobile shopping easier for customers.
- Speed of Change: The right technology can strengthen your business in this data-driven world. Cloud-based business management systems offer the flexibility to adapt quickly to changing conditions, without disrupting business operations. Cloud technology can improve your online and mobile presence, support greater responsiveness and agility, and provide greater visibility into the volumes of business data you generate daily.
Distributors need to put the right technology in place in order to thrive in this new era. Advanced Distribution is a robust enterprise resource planning (ERP) solution offering financial, logistics, warehousing and business intelligence functionality that can enhance distribution processes and customer services.
Download the eBook and contact Tribridge for additional guidance with optimizing business operations and achieving a strong omni-channel customer experience.