Historically, learning and performance have been primarily compliance exercises. As learning experts, we're accustomed to presenting training in a classroom, tracking attendance and checking the completion box — even though the decades-old 70-20-10 learning model emphasizes that individuals obtain 70 percent of their knowledge from job-related experiences.
Unfortunately, according to Brandon Hall Group 2016 research, organizations are still investing most of their learning budget in formal classroom and e-learning programs instead of enabling and supporting the learning that happens at the point of need.
It's been difficult to shift our approach because, until recently, technology hasn't supported our requirement to track experiential learning.
Changing the Learner Engagement Model
Most learning professionals don't want to be stuck in the past, but the current mix of technologies and investments already in place makes it difficult to just push the reset button and start over. If you're like most enterprise organizations, the resources and technology your company has invested in are probably underutilized. Why? Because, the kind of technologically enabled learning experience today's employees are seeking is very different from what most learning and development (L&D) organizations offer them.
In transforming how employees learn, companies need to upend traditional models and start enabling learners to access content from a range of sources for more personalized learning experiences. While LMSs provide valuable content, it is typically limited in nature. Learners are now searching beyond the company LMS to access content from a range of sources for more personalized learning experiences. Learners also are demanding learning opportunities that fit their individual needs and schedules.
In other words, it's time for us to create an engagement model that puts the learner at the center. In a 2014 study, Bersin by Deloitte 2014 recommended that HR departments shift toward a model where learning is considered in terms of daily users' experiences and career aspirations, and where L&D professionals become "product managers for learning," working for customers who have unfulfilled needs. In this new model, the employee is at the center of a new learning architecture and learning is treated as a continuous process.
Shifting the Learning Paradigm
A 2016 Bersin by Deloitte study revealed that L&D organizations "recognize the need for a shift toward a more experiential, learner-centric model, where learning is personalized and unified."
This paradigm shift doesn't mean that learning organizations must get rid of their LMS or implement a more powerful LMS. The answer is to adopt a technology solution that brings together content from across your knowledge universe and beyond, including:
- Content from your LMS
- Knowledge that's shared using collaboration tools
- Information and data from enterprise software systems like HCM, ERP, or CRM systems
- External assets from MOOCs, content providers, YouTube and more
According to Global Human Capital Trends 2016 from Deloitte University Press, "high-performing companies are seizing the opportunity to promote a new culture of learning, upending traditional models and transforming how employees learn. These organizations treat learning as a continuous process, not an episodic event, and as a company-wide responsibility, not one confined to HR."
When employees have a variety of resources at their fingertips, learning becomes more frequent and usage improves. Technology that promotes a learner-centric model leads to a more engaged workforce, which means a lower employee turnover, increased customer satisfaction, improved productivity, and higher revenue and market share.
Everyone is a learner. But we all learn in our own way. And the best learning happens when it's on our own terms. At our own pace.
ContentSphere from Tribridge unlocks the power of unlimited learning. We create a single experience where learners can easily access knowledge from any source — your LMS, articles, news sources, educational videos and so much more — as well as view it, add to it and share it anywhere. For the first time, ContentSphere puts your learners at the center so they can collaborate, personalize and align their learning journey with your organization. It truly is revolutionary.
See how Tribridge can empower your learners with ContentSphere.