When I think about client service, a few things come to mind. I think about speed of response, I think about technical quality, and I think about excellent communication. I think you can truly take client service to a new level when you can begin to look forward into the future of an organization and understand what their needs will be – have a vision of your client needs before they do.
In order to have the opportunity to serve clients in this manner, it is very important to understand a client and their company well. I also think that it is important to understand a client’s industry, a client’s competitive environment and what barriers exist for them to be an industry leader. So many businesses and clients in similar industries experience the same issues. One of the reasons that our clients reach out to us is that we have proven time and time again that we have knowledge of industry issues and technical solutions to help them.
As true business consultants for our clients, I think it is important not only for us to be masters of the technical solutions available in the market, but to understand the competitive advantage our clients are trying to achieve in the way we do business. At Tribridge, when it comes to client service, we bring both of these skills to the table – technical solutions and industry knowledge.
Stay tuned for my next blog post where I will discuss how we partner with our clients and why it is so critical for the success of your projects.