Tribridge Connections

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Healthy Patients Start with Happy People, CRM Implementation a Must

Published: March 25, 2015
Damon Auer, Vice President, Health and Life Sciences for Tribridge Read More

Our health is a very delicate subject. Whether we're healthy or not, a visit to the hospital or clinic is a stressful endeavor. We've made strides in the industry, we now have incredibly sophisticated machines and medicines that can help combat even the scariest illnesses. Something that has remained relatively unchanged is how we are managed while at the doctor's office. The usual scenario almost always includes answering general questions from a nurse and being asked the same questions when the doctor comes in for the examination. It's 2015, isn't it time that patient management kept up with the times?

What We Really Want

Now that the Affordable Care Act is in full effect, all Americans should be heading to hospitals to make sure their health is as good as possible. One way to make sure people actually come into the office is to assure them the patient experience is at the top of its game. The Health Service Journal asserted that patients get more out of their doctor's visit if they are in the right frame of mind for it.

Unfortunately, many visitors feel lost in the shuffle of the hospital hubbub and are flustered when face to face with their practitioner. If a hospital's job is to care for patients in every stage of health, shouldn't it start with our treatment? We definitely think so! Fortunately, there are strides being made to help smooth out these important visits.

Time for Technology

Tablets aren't just for playtime anymore, they are finding their place in the world of healthcare. These portable devices are making strides in hospitals across the country. Nurses and doctors are able to pull up a patient's file, fully detailed with past visits and plights. Patients are now able to input their own information to help the monitoring process. This data will then show up on the tablet in the hospital, ready for discussion with a professional. Mobihealth News reported that tablets are also proving very helpful for those in the Intensive Care Units, tracking someone's vital signs from a remote location in the hospital, all information up to date and accurate.

In order to get the most out of these systems, hospitals need to have a customer relationship management solution to help sort through and secure the patient data. We all want to get the most out of our time with the doctor, and portable and pertinent data is a step in the right direction.

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