Tribridge Health360 is Modular
Health360 Engagement Center is based on a person-centered, healthcare data model, focused on helping patients be well and stay well. Built on Microsoft Dynamics 365 and Azure, and pre-configured to meet healthcare requirements, this cloud solution helps you better understand your patients and their behaviors, preferences, goals and challenges so you can create stronger relationships and deliver more-personalized care.
Care Coordination enables proactive patient engagement and care coordination outside of care facilities, reducing the number of acute care visits, lowering healthcare costs and improving patient outcomes. Care Coordination uses data from existing hospital and clinical systems to identify care program candidates so that population managers, care coordinators, and other care team members can easily manage these patient relationships and improve care coordination. This includes embedded chronic disease management and post-discharge clinical guidelines from Dartmouth-Hitchcock to help speed the inquiry-to-application process and ensure care teams are armed with the best and most current evidence-based practice guidelines.
Engagement is a critical part of experience and value-based care performance, and it warrants a module of its own. Today, successful healthcare providers must manage a complex array of wearable data, mobile apps and other patient-centric tools – these even include tools for approved family members and caregivers. The Consumer Engagement module provides an infrastructure that enables care coordinators to proactively manage this engagement so that each patient – as well as the entire patient population – can benefit as well as the payers and providers.
Patients are consumers first, and they routinely compare their experiences across their customer journey. Convenience, customer service and ease-of-use are just some of the drivers that determine whether a healthcare provider, like a brand, is preferred and, equally important, referred. Experience also matters for quality scores, such as HEDIS and Star Ratings, and other measures tied to reimbursement and incentives. The Consumer Experience module codifies the important steps for creating a more personalized experience, one patient at a time. With direct integration to the contact center, every touchpoint, from a marketing communication to a call center episode or telehealth session (through Schmitt-Thompson Clinical Content) is personalized and relevant.
Value-based care models are complex, and managing affiliated and non-affiliated physicians, varied contracts, risk sharing, incentives, payment bundling and other financial and operational variables is a daunting task. By managing the care network with greater efficiency, organizations can optimize their provider network with Physician Relationship Management, M&A pipeline management, onboarding, training and referral management. Utilizing embedded Provider Intelligence and Claims data from Evariant can help organizations visually analyze and segment data to create actionable plans.