Tribridge CRM Solutions: Contact Center Experience Optimization
Published: March 23, 2016
Consumers are demanding a new degree of service through multiple, synchronized channels. They expect personalization and mobility across every channel and are evaluating service based on the effort they must expend to resolve the request. Low effort equates to high loyalty. This One-Sheet Provides the 9 dimensions of Contact Center Strategy and our Agent Desktop. Download to learn more on how to optimize your contact center experience.
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