Author:
Bill Anderson
Category:

Concerto Cloud Services Announces the Release of Concerto PSA

Published: March 13, 2012

First Microsoft-based PSA (Professional Services Automation) Solution Offered in the Cloud

TAMPA, Fla. (March 12, 2012)Concerto Cloud Services™ (Concerto), the preferred choice for integrated Microsoft Dynamics® ERP solutions in the cloud, today announced the release of Concerto PSA®, the first end-to-end, Microsoft-based PSA solution offered exclusively in a private cloud environment. Concerto PSA will be formally launched with live product demos during Microsoft Dynamics Convergence 2012 in Houston.

Concerto PSA is a subscription-based service offering built on the Microsoft Dynamics platform that aligns Customer Relationship Management (CRM) with Professional Services Automation (PSA) and Enterprise Resource Planning (ERP) in a single, cloud-based solution. Designed to help professional services organizations effectively bridge the gap between prospect, project and P&L, Concerto PSA works on any web-enabled device, including laptops, smartphones and tablets, and features a consistent, role-based interface. Native integration with Microsoft Office 365 and Outlook simplifies user adoption and incorporates system workflows into everyday activities.

“The initial concept and subsequent development of Concerto PSA was in response to increasing demands from service-based companies for a single cloud-based solution that streamlines and automates their core business processes,” said James Thomas, Director of Professional Services Solutions for Concerto. “Now more than ever, organizations need the flexibility and mobility to quickly market, sell and deliver services, and our goal was to create a cost-effective product that enables customers to leverage their existing investments in Microsoft technologies.”

Organizations have traditionally relied on a variety of standalone CRM, ERP and PSA systems, single vendor solutions or other web-based applications that lack additional layers of security provided by a private cloud, or the ability to integrate natively with Microsoft technologies. Concerto PSA breaks down the barriers between sales and delivery by providing a 360-degree view of clients and projects throughout the entire client life cycle. Deployment through the Concerto private cloud offers a highly secure, on-demand experience with the flexibility to tailor the environment to meet specific business requirements.

“With the release of Concerto PSA into the market, Concerto Cloud Services has essentially taken professional services automation to a level of functionality and security that until now has not been possible,” said Ted Kempf, U.S. Director of Service Industries for Microsoft Dynamics. “There is tremendous opportunity for solutions like Concerto PSA to greatly improve performance and profitability in professional services organizations.”

The launch of Concerto PSA represents the latest product offering from Concerto Cloud Services, which debuted in July 2011. In less than a year, over 50 customers have deployed their ERP applications in the Concerto private cloud, including Microsoft Dynamics AX, GP, NAV and SL solutions.

“It’s not a matter of if organizations will move their enterprise applications to the cloud but rather when, and our goal is to help customers embrace the change quickly and with ease,” said Greg Pierce, Cloud Strategy Officer for Concerto Cloud Services. “We are excited about the release of Concerto PSA and believe it will create a lasting impact on the way professional companies conduct business.”

Analysts, prospects and solution providers can demo Concerto PSA at Concerto Cloud Services’ “Be the Maestro” interactive exhibit at booth #2417 the Expo Center. For additional information about the product or to schedule an interview or personal demo, please contact Bill Anderson at bill.anderson@concertocloud.com or 813-454-1644.

About Concerto Cloud Services
Concerto Cloud Services™, the preferred choice for integrated Microsoft Dynamics® ERP in the cloud, helps companies grow by providing cost-effective ERP, CRM and business productivity solutions in a secure, private cloud. Over a decade of implementing online solutions, a state-of-the-art private cloud infrastructure and a team of seasoned Microsoft Dynamics experts across the country uniquely positions Concerto Cloud Services as the partner of choice for companies ready to take advantage of the IT flexibility, efficiency and immediacy available from services in the cloud. www.concertocloud.com

About Tribridge
Founded in 1998, Tribridge is a leading IT services provider dedicated to helping customers leverage cloud and on-premise business solutions to become more productive, profitable, competitive and secure. Specializing in Microsoft Dynamics CRM and ERP, SharePoint and other essential productivity solutions, the firm's more than 400 professionals capitalize on an award-winning combination of industry expertise, technical proficiency and proven service methodology to create an exceptional customer experience and promote a solid return on IT investments. Tribridge serves over 3,500 companies representing a variety of industries throughout the U.S. www.tribridge.com

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