Author:
Bill Anderson
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Tandel Systems Deploys Concerto PSA

Published: July 02, 2012

High-growth Services Company Chooses the Cloud to Help Propel Rapid Expansion

TAMPA, Fla. (July 2, 2012)Tandel Systems, Inc. (Tandel), a Florida-based, multi-faceted engineering firm and Microsoft Certified Partner, researched “best in class” Professional Services Automation (PSA) solutions for five years before selecting and deploying Concerto PSA™, the first end-to-end, Microsoft Dynamics-based PSA solution offered exclusively in a private cloud environment.

“There are a lot of PSA solutions on the market that manage either the accounting side of professional services automation or a project’s work breakdown structure (WBS), but none of the solutions provides an integrated system,” said Pablo Santa Cruz, CFO/COO of Tandel Systems. “Our vision is to build a $100 million business by 2015, and we needed a holistic solution to support our aggressive growth goals and unify all pieces of the PSA puzzle. We finally found it with Concerto PSA. It’s the glue that holds together the communication, collaboration and reporting for our projects.”

Concerto PSA, the latest offering from Concerto Cloud Services® (Concerto), was formally launched during Microsoft Dynamics Convergence 2012 in Houston and will be showcased at Microsoft’s Worldwide Partner Conference (WPC) in July.

Concerto PSA is a subscription-based service offering built on Microsoft Dynamics CRM 2011 that aligns Customer Relationship Management (CRM) with Professional Services Automation (PSA) and Enterprise Resource Planning (ERP) in a single, cloud-based solution. Deployment through Concerto Cloud Services offers users on-demand functionality and the flexibility to tailor the environment to meet specific business requirements.

“Tandel will be able to take advantage of operational efficiencies that come from having on-demand access to streamlined sales, project management, and accounting processes and workflows,” said James Thomas, Director of Professional Services Solutions for Concerto. “Tandel customers represent the biggest names in the aerospace and defense industries, and the firm will have the ability to generate instantaneous project status reports and provide greater customer service.”

Organizations have traditionally relied on a variety of standalone CRM, ERP and PSA systems, single vendor solutions or other web-based applications that lack additional layers of security provided by a private cloud, or the ability to natively integrate with Microsoft technologies. Designed to bridge the gap between prospect, project and P&L, Concerto PSA works on any web-enabled device, including laptops, smartphones and tablets, and features a consistent, role-based interface. Deep integration with Microsoft Office 365 and Outlook simplifies user adoption and incorporates system workflows into everyday activities.

“One of the ways Tandel is growing is through acquisitions, and it’s critical that we have a solid, strategic infrastructure in place to support our vision,” said Santa Cruz. “Concerto PSA provides us the ability to scale up quickly and easily. When Tandel acquires a new company, we will use Concerto’s cloud-based infrastructure to onboard the newly acquired employees with standardized business processes and procedures.”

About Concerto Cloud Services
Concerto Cloud Services™ is the preferred choice for integrated, industry-specific, Microsoft Dynamics® business solutions in the cloud. With unsurpassed Microsoft platform expertise and the largest Dynamics customer base in North America – only Concerto delivers a dedicated, state-of-the-art cloud environment optimized for Dynamics ERP, CRM and Office 365. Delivering the cloud on your terms, Concerto (public, private and hybrid) cloud services enable you to reduce costs, maximize operational efficiency and focus on critical initiatives that drive your business. www.concertocloud.com

About Tandel Systems, Inc.
Tandel Systems, Inc., headquartered in Oldsmar, FL, is a multi-faceted engineering services and solutions company that has been tackling the nation's toughest engineering challenges since 2001. Innovation, creativity, and perseverance are the backbone of our best-in-class engineering and management teams that solve complex, mission-critical problems in the Aerospace, Defense and Government sectors. Our success is driven by a combination of deep technical and managerial experience and an unwavering commitment to quality and integrity. www.tandelsystems.com

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