Author:
TechBeat
Category:
Enterprise Risk Management, Customer Relationship Management (CRM), Public Sector

TechBeat: Personnel System Identifies Commendable Actions and Problematic Trends

Published: September 11, 2013

At California’s Orange County Sheriff’s Department, a new system tracks emails, phone calls and verbal compliments, and ensures that deputies receive the recognition they’ve earned. Integrating five other databases into the system (internal affairs, traffic collision, use of force, workers’ compensation claims and civil litigation claims) it will unite disparate databases and allow employees to review all personnel data retained by the department. A comprehensive database will allow the department to conduct comparative analysis and identify problematic trends not to mete out discipline, but rather use the feedback they receive through the system as an opportunity to improve.