Mesa County commissioners are scheduled today to approve a contract for a new client management software for the county’s Criminal Justice Services Department.
The county currently uses a nearly 15-year-old software system called ETRAC to manage information about clients of Community Corrections and alternative sentencing. An update of that system has been proposed since 2005 but has yet to materialize.
The software has not been able to keep up with numerous department changes and technological innovations, according to Mesa County Criminal Justice Services Director Dennis Berry. For example, the system was made before the county’s Summit View Drug Treatment Center opened and before being able to access the system online or through a smartphone seemed necessary. Attempts to fit the system to modern times proved fruitless.
“We’ve been struggling with this system for a number of years,” Berry said. “We hoped the original company could meet our needs but it just couldn’t.”
Pending commissioner approval of a contract with Delaware-based technology services firm Tribridge Holdings, LLC, today, Tribridge will help the county’s information technology and criminal justice services departments design, build and install new software components for the client management system and train county technology and justice employees how to use, maintain and modify the software.
This work is part of the first phase of work with client management software in the county and will cost up to $304,983. The second phase of work, likely to cost up to $350,000, is scheduled for the 2017 budget. The third and final phase of work is scheduled for 2018 and will cost up to $290,000, according to county estimates.
The county anticipates half of the cost for phases two and three will be paid for with grant dollars. No grants have been procured for the project so far, according to Berry.
Berry said the first phase of work will focus on building the bones of the client management system. He hopes to see the system go mobile, incorporate a client tracking system specifically for Summit View clients, and make it easier for criminal justice services to track special populations and organize data, such as seeing where clients work to make sure they aren’t all clustered in one area.
Berry said he anticipates work on the software will begin “right away.” The client management system will remain operational throughout the software changeover.