Author:
Jennie Treby
Category:
Customer Relationship Management (CRM), Health360, Microsoft Dynamics CRM, Health & Life Sciences

Tribridge Health360 Gives Healthcare Providers Tools That Enable A Truly Personal Care Experience

Published: April 13, 2015

Comprehensive solution ideal for multi-facility healthcare providers, large clinic and physician networks and long-term care, skilled nursing, assisted living and home health operators

TAMPA – (April 13, 2015) – Healthcare providers seeking a single platform to manage care quality and patient engagement across expanding networks of physicians, care givers and patient populations now have a solution: Tribridge Health360. Built on the Microsoft Dynamics CRM platform, Health360 complements existing hospital and clinical information systems in a closed-loop solution, enabling proactive patient engagement and care coordination with many stakeholders across care facilities and related healthcare operators.

“The consumerization of healthcare is a transformation that is happening faster than most anticipated, and it’s not going to slow,” said Damon Auer, vice president, Tribridge’s Healthcare practice. “Tribridge’s CRM-powered Health360 not only enables operational efficiency in this new era of personalized care coordination – it also helps providers demonstrate a truly patient-centered and collaborative approach to health.”

Tribridge Health360 is a Microsoft Dynamics CRM-powered suite of solutions for healthcare that is built with the customer at the center. The solution, which simultaneously serves a variety of stakeholders – from chief medical officers, medical information officers, physician relationship officers and nursing officers to CEOs and COOs – includes:

  • Care Coordination: A powerful, intuitive platform for developing and managing personalized care programs. Streamlines the coordination of care and case management activities and helps providers target specific populations with tailored outreach and education programs.
  • Provider Network: A robust physician relationship management solution that improves business results by simplifying management of relationships with both affiliated and nonaffiliated physicians. Manages provider networks with greater efficiency, reducing costs, streamlining compliance and improving overall network satisfaction.
  • Customer Experience: Creates a structure to effectively measure and manage non-clinical elements of an episode of care, such as convenience, staff attitude and location, which affect provider choice and reputation.
  • Customer Engagement: A solution focused on patient acquisition and retention including marketing and sales applications, apps for customer service and support, healthcare portals and analytics. Includes segmentation that enables providers to customize interactions and deliver a more personalized experience.

"We're excited about the launch of Health360 because it's a powerful suite of solutions for care coordination, customer experience and customer engagement", said Robin Wiener, president of Get Real Health. "We share Tribridge's commitment to improving care quality and satisfaction and we think healthcare providers will embrace a single, integrated product that meets all of their patient engagement needs."