A Healthcare Success Story: Melbourne Internal Medicine Associates (MIMA) Receives the Antidote to Password Pain

"Go for it. It is well worth it."
Phil Slover
IT Operations & Development Manager


Melbourne Internal Medicine Associates (MIMA) is the largest, most comprehensive independent physician group in Brevard County, Florida. Supported by a team of more than 1,000 employees, MIMA’s 117 board-certified physicians provide expertise in 25 medical specialties at 15 locations throughout central Florida.

Business Situation

Clinicians at MIMA work with an average of five to six software applications, each of which requires its own unique password. With so many passwords, users frequently forgot them, leading to disabled accounts and calls to the IT helpdesk for assistance. With the helpdesk averaging 500 total calls per month, this approach was very inefficient, slow, and costly. It was a major irritant to MIMA’s busy physicians, who were frustrated at the negative impact on their busy work lives. The MIMA IT team knew they needed to find a solution, but they were concerned about the complexity of their application environment, which includes IDX Groupcast, Centricity EMR, Fuji Synapse, Kronos Workforce and Timekeeper, and Citrix, as well as several applications developed in-house. MIMA needed a single sign-on solution that could be deployed to all of these diverse applications without overtaxing its 18-person IT department. Wright and Slover also wanted a solution that would support strong authentication for better security and HIPAA compliance, and it had to be easy for the clinicians at MIMA to use.

Business Benefits

  • 500 help desk calls per month eliminated
  • Average savings of $25 per helpdesk call
  • Approximately $150,000 savings per year