Amplifying the User Experience for Better Business Outcomes
Published: November 19, 2015
Starwood Hotels & Resorts manages over 1,200 properties and 200,000 associates to train in order to provide the best experiences for their guests.
Every time Starwood interacts with its increasingly global guests, they want to provide a customized, personalized experience. This carried over into their learning strategy, realizing that they needed to allow their employees to learn where and when they needed to.
Their vision was to set up every associate for success with relevant, consistent, and innovative learning that is always accessible and measurable. Accordingly, they were moving from primarily instructor-led training to a blended approach.
User Experience Services
Cornerstone OnDemand Learning Cloud
Tribridge created a custom user interface that would guide employees through a learning pathway and provide them with interactive experiences throughout. As a result, 98% of employees state that training will positively impact their performance.
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