Amplifying the User Experience for Better Business Outcomes

Starwood Hotels & Resorts manages over 1,200 properties and 200,000 associates to train in order to provide the best experiences for their guests.

The Challenge

Every time Starwood interacts with its increasingly global guests, they want to provide a customized, personalized experience.  This carried over into their learning strategy, realizing that they needed to allow their employees to learn where and when they needed to.

Their vision was to set up every associate for success with relevant, consistent, and innovative learning that is always accessible and measurable.  Accordingly, they were moving from primarily instructor-led training to a blended approach.

The Solution

Tribridge Services

User Experience Services

Learning Solutions

Cornerstone OnDemand Learning Cloud

The Result

Tribridge created a custom user interface that would guide employees through a learning pathway and provide them with interactive experiences throughout.  As a result, 98% of employees state that training will positively impact their performance.