Plastics Manufacturer Protects IT Investments, Boosts Efficiency with E-Learning

Published: August 19, 2013

About

Founded in 1968 and based in North Port, Florida, King Plastic is a leading manufacturer of polymer sheets, slabs, and massive shapes used in applications ranging from marine craft to food service products.

Business Situation

Seeking to centralize accounting and financial reporting, streamline its manufacturing operations, and improve customer service, King Plastic worked with Microsoft® Gold Certified Partner Tribridge to implement Microsoft Dynamics® GP and Microsoft Dynamics CRM. To maximize its return on investment in these solutions, King Plastic enrolled in the Business Ready Enhancement Plan and Software Assurance for Microsoft Dynamics. Through these offerings, the company gains access to CustomerSource, an online training and technical support resource. King Plastic uses the knowledge base and e-learning tools on the CustomerSource Web site to flatten IT support costs, increase productivity, and improve change management.

Business Benefits

  • Enables predictable IT support costs
  • Increases productivity
  • Improves capacity for change management

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