Sheriff’s Department Powers Risk Management with CRM Platform

Published: February 03, 2015


The Orange County Sheriff’s Department (OCSD) serves the three million citizens of Orange County, California. A diverse operation, OCSD not only has gang, narcotics, homicide, and various other units but also patrols more than 48 miles of coastline and runs the premier sheriff’s training academy in the state of California.

Business Situation

The men and women of the Orange County Sheriff's Department (OCSD) are dedicated to protecting the more than three million residents of the coastal county just south of Los Angeles. A key part of providing this protection requires minimizing or mitigating risk for both citizens and officers. Risk management has had its challenges, however. The department has historically relied on separate, paper-based processes across its tracking and management of commendations and complaints, traffic collisions, workers’ compensation, internal affairs, and use of force, greatly limiting the department’s ability to analyze and correlate data. In 2012, the OCSD decided to start looking for a technology platform that could help aggregate and analyze information.

Business Benefits

  • Enable flexibility and efficiencies
  • Mitigate risk to officers and citizens
  • Provide transparency

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