Syringa Hospital and Clinics Boosts Patient Care while Achieving Meaningful Use Requirements

"We are certain that we made the right decision, and it's paying off for us now. Tribridge worked hard to train us properly, and we think the world of them."
Betty Watson


Syringa Hospital, named after the state flower of Idaho, is a stand-alone, unaffiliated critical access district hospital located in Grangeville, Idaho. The hospital covers 7,500 square miles, and a rural population of more than 16,000 people. The nearest non-critical access hospital is over an hour away; the nearest tertiary medical centers are about four hours away (Spokane and Boise). Syringa has an employed medical staff and offers a wide variety of medical services, including 24-hour emergency care, inpatient, outpatient, swing bed, radiology, laboratory, surgery, and hospice care. Additionally Syringa operates two hospital-based primary care clinics, a physical therapy clinic and a VA clinic.

Business Situation

In 2009, Syringa had an electronic billing and scheduling system, but reporting was weak, and automation was limited. "GL, AP, AR, and billing were automated, but that was it," explains Betty Watson, Syringa’s CFO. "All of our charting was on paper, and we had no electronic health record (EHR) system at all."

Syringa’s goals for a successful project included automating its business processes, better managing drug safety for patients, and achieving successful attestation for Stage 1 of Meaningful Use, as defined by the Health Resources and Services Administration (HRSA). 

Business Benefits

  • Attested for Stage One of Meaningful Use within 8 months, one month ahead of schedule
  • Department managers now more involved in budgeting process
  • Patient appreciation for cutting edge technology
  • Centralization of information
  • A complete 360 degree view of the patient
  • Fast, hosted solution with instantaneous response
  • Achieved meaningful use reimbursement in record time
  • Streamlined HR management with Payroll and HR reports, including employee attendance, hours, and primary pay
  • Simplified materials management, reduced stock outages and lowered inventory costs