Operating in all 50 states and more than 20 countries, OSI Restaurant Partners, LLC, is one of the largest casual dining restaurant companies in the world. The company’s portfolio consists of a variety of concept restaurants, including Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill, Fleming’s Prime Steakhouse & Wine Bar, Roy’s, Lee Roy Selmon’s, Cheeseburger in Paradise and Blue Coral Seafood & Spirits.
With approximately 116,000 employees, the frequent addition of new concept restaurants and a home office to support, effectively communicating across OSI’s more than 1,400 locations became a challenge. Without a centralized system for sharing information, high email volume bogged down the company’s server, and an outdated, difficult-to-use interface resulted in redundant HR calls and an overburdened help desk. In addition, managing continuously changing content was nearly impossible using email as the primary source for communication with employees.
- Improved communication
- Increased productivity
- Easy access to information
- Convenient content management