Social Monitoring and Listening: The Key to Delivering an Amazing Customer Experience
Published: May 06, 2014
Do you know what your customers are saying about you online and where they are saying it? If you're not engaged in the social conversation, you're likely missing out on powerful insights about your customers. Don't miss your chance to create meaningful interactions and build lasting relationships.
Michael W. Thomas - A CRM customer success manager/social CRM subject matter expert with Microsoft Corporation. Michael received CRM magazine's 2004 Most Influential CRM Leaders Award and was co-host of the "Technology for Business Sake" radio/podcast. He is also a contributor/panelist for the Dynamics Café Experts Corner and contributor to Microsoft Dynamics Voice articles. He has more than 20 years of IT solution consulting experience, working for companies like ADP, Oracle, and PeopleSoft.
Cory Johnson - A CRM solutions consultant at Tribridge. With more than thirteen years of experience in customer relationship management, Cory specializes in CRM software implementations within the public sector. He has specific expertise in project management, discovery and requirements, assessments, system configuration, and user training.
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