In Field Service, it is critical to keep the customer at the center of your business. Sending the right resources, with the right skillset, to the right customer location, at the right time, and providing the right technology and knowledge to fulfill the job requirements is the key to success.

With the recent introduction of Dynamics 365 for Field Service, you can now turn every service call into a strategic advantage that will help increase revenue and turn customer service from a cost center to a profit center.

Join us to learn more about the exciting features of Microsoft Dynamics 365 and how the Field Service module can empower your team to:

  • Optimize your service schedule with efficient routing, resource skill matching and reduced travel time
  • Increase first time fix rates and on-time delivery performance
  • Enhance real-time communication and collaboration between customer service, dispatch, field agents and customers
  • Leverage IOT in your field service process to decrease the number of repair appointments and solve issues before they fail
  • Duration: 56:04