Triage Protocols Improve Telehealth Performance, Ensure Better Patient Outcomes and Reduce Avoidable Emergency Room Visits
TAMPA – (Nov. 23, 2015) – Healthcare providers that use Tribridge Health360 to deliver personalized care experiences to patients can now make use of embedded clinical content from Schmitt-Thompson to triage Telehealth interactions.
“Thirty to fifty percent of emergency room (ER) visits are for non-urgent conditions, and this adds unnecessary costs without improving patient outcomes or care experiences,” said Damon Auer, vice president, Tribridge’s Healthcare practice. “By embedding the Schmitt-Thompson protocols into Health360, we help providers achieve two complementary goals: improve quality and performance and provide the best, most personalized care experience to patients.”
Ninety percent of medical call centers in the U.S. follow the Schmitt-Thompson telephone triage protocols, which are written to assist registered nurses through the data collection, triage, decision-making, disposition selection and advice-giving processes. The clinical content is used by more than 400 health systems and health plans and an additional 10,000 physician practices.
“Our content is evidence-based and efficient by design. Medical call center leaders and providers that rely on it say that it improves the quality of their clinical operations,” said David Thompson, M.D., co-author of Schmitt-Thompson Clinical Content. “Embedding this content into Tribridge Health360 will make it even easier for healthcare providers to ensure that each patient gets the most relevant, up-to-date and customized protocols for their unique medical needs.”
Schmitt-Thompson Clinical Content is reviewed by a broad-range of health providers and it is updated annually to ensure patients receive quality, personalized care. For more information, visit http://www.stcc-triage.com.
Schmitt-Thompson Clinical Content is embedded into the Consumer Experience module of Tribridge Health360, designed to help call centers better manage care situations, provide a personalized care experience and improve patient communications and satisfaction.
About Tribridge Health360
Tribridge Health360 is a consumer-centered cloud solution powered by Microsoft CRM. Health360 helps healthcare providers coordinate care and personalize care experiences at every consumer interaction and includes four modules: Care Coordination, Care Network Management, Consumer Experience and Consumer Engagement.