Customer Care

Delivering your project on time and within budget is only the first step in partnering with you to achieve long-term potential across your organization. Tribridge is dedicated to providing you with the services and resources that extend the life of your business systems, maximize your return on investment – and help you go the distance.


Contact Our Team

Our Customer Care team is on hand to help with your technical problems between 8:00 AM and 8:00 PM Eastern Time, Monday through Friday.

support@tribridge.com
1 (877) TRI-1114

What You Can Expect From Tribridge Customer Care

  • Dedicated Customer Care team performing reactive and proactive support
  • Multiple points of contact: phone, email, online portal

  • Response time Service Level Guarantees
  • Three purchase options to provide the plan that meets your support needs:
    • Pre-Paid - widest scope of services with discounted service rates
    • Unlimited - allows for unlimited incidents for a limited scope of services
    • Pay-as-you-Go - allows for flexibility

Pre-Paid Plan

Pre-Paid Hours

This plan offers Pre-Paid hours to use as needed to support your Microsoft Dynamics application.

  • Purchase 40-hour increments of support services
  • Response time Guarantees
    • 1 Hour for GP, SL and CRM
    • 4 Hour for AX and NAV
  • Access to Microsoft support incidents provided by Tribridge
  • Assigned Customer Account Manager
  • Training on Microsoft Customer Source

Unlimited Plan

Unlimited Incidents

This plan offers Unlimited application break-fix incidents for your Microsoft Dynamics GP, SL and CRM application.

  • Unlimited Support incidents with Customer Care
  • 1 Hour Response Time Guarantee
  • Access to Microsoft support incidents provided by Tribridge
  • Assigned Customer Account Manager
  • Training on Microsoft Customer Source

Pay As You Go Plan

Pay As You Go Flexibility

This flexible plan offers Time & Materials pay-as-you-go support for your Microsoft Dynamics ERP and CRM applications.

  • Pay as you Go hourly support billed in 1/4 hour increments
  • 6 Hour Response Time Guarantee
  • Access to Microsoft support incidents provided by Tribridge
  • Assigned Customer Account Manager
  • Training on Microsoft Customer Source