Master the Service Call

In Field Service, it is critical to keep the customer at the center of your business. Microsoft Dynamics 365 for Field Service helps you turn every service call into a strategic advantage. Your team can deliver exceptional customer service on all onsite care calls via smart scheduling and optimized resource utilization.

Microsoft Dynamics 365 for Field Service delivers intelligent, predictive and proactive capabilities designed to improve both customer satisfaction and technician productivity.

Microsoft Dynamics 365 for Field Service

Tribridge is excited to help you manage your field service operations through the power of Microsoft Dynamics 365 for Field Service.

We understand how important customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing and analytics are to the success of your business. With the help of Microsoft Dynamics 365 for Field Service, we will empower your team to:

  • Optimize your service schedule with efficient routing, resource skill matching and reduced travel time.
  • Increase first time fix rates and on-time delivery performance.
  • Enhance real-time communication and collaboration between customer service, dispatch, field agents and customers.

Solution Overview

Work order management

Quickly generate work orders, encompassing all of the information needed to dispatch field agents to service locations.

Schedule board and dispatch

A flexible drag-and-drop schedule board allows dispatchers to assign resources and set up schedules for multiple work orders using a list or map view.

Resource management

Configure resource information to allow Field Service to efficiently match the best field agent to a work order based on availability, proximity to service location and required skills.

Service locations and customer assets

Store and manage information about your customers’ service locations and serviceable customer assets.

Preventative maintenance

Configure service agreements for your customers that will automatically generate recurring work orders to ensure equipment is properly maintained before issues occur.

Inventory management

Extend the Dynamics 365 product catalog with an inventory management system that tracks real-time inventory levels by warehouse, including mobile truck stock.

Customer billing

Completed work orders can be turned into customer invoices for customer billing.

Mobile app

The mobile app gives field techs quick and easy access to everything they need to execute a work order, including schedule information, customer contact information, turn by directions and more.

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Best-in-Class Technology Platforms

Tribridge has developed strategic partnerships with the world's leading software and cloud companies to help our customers innovate, accelerate and grow. We use best-in-class technology platforms to develop, host and manage industry and line-of-business solutions. From finance and operations to customer engagement and human capital management, our partners enable us to deliver expertise for where you’re headed.

KPI & Key Benefits

  • Optimized travel time
    • Typical 10-22% savings in fuel, vehicle maintenance and wear and tear
  • Increased the number of service calls
    • Typical 10-18% more calls per week
    • Increase revenue and decrease costs
  • Decreased carbon foot print
    • Average reduction of 2.5 tons/tech/year
  • More accurately predict on time arrivals
    • Increase customer satisfaction
    • Deal with exceptions in real time
  • Seamless experience for service techs
    • Access to real time inventory data
    • Access to service manuals
    • Access to asset, equipment and customer history
    • Capture signatures & photos
    • Leverage bar codes and RFID
  • Shift from a cost center to a profit center

Honors and Awards

Microsoft Dynamics Inner Circle Award 2015-2005_v3 (2)
US Microsoft Dynamics Outstanding Partner of the Year 2015 2007
Worldwide Microsoft Dynamics Outstanding Partner of the Year 2013, 2012, 2010, 2008_v2