Adoption Essentials for ERP Program Details
Unlimited Application Support:
Dedicated ERP Support Desk consultants are available to answer unlimited “break/fix” and “how do I do something” questions. One-hour response time service level agreement guarantees requests are received and assigned to expert resources quickly, allowing you to get back to work quickly and to remain productive.
Adoption Labs provide the opportunity to analyze your business processes, currently implemented software and your business goals with your Tribridge Adoption Essentials Team. This analysis will occur through a series of sessions designed to identify action steps, timelines and potential training.
Training sessions given by your Adoption Essentials Team tailored to your business processes and end-user needs. These training sessions will provide your end-users with the tools to maximize efficiency and knowledge of the ERP System
Improvement Request Site:
Users now have the ability to submit requests to your Improvement Requests site. Located on your Tribridge Mindshare page, requests for additional functionality, training materials and customizations may be submitted and reviewed by your Tribridge Adoption Essentials Team.
The Tribridge team will use system analysis tools alongside your team to evaluate Database and Client environments to ensure your systems function efficiently and are able to support continued business operations.